Terms of sale and website use

These terms apply to your use of this website and to anything you buy from us through it. By placing an order you agree to them. Nothing here limits the rights you have by law as a consumer.

Rathwood Home and Garden World Ltd.
Trading address: Rath, Tullow, Co. Carlow, R93 X3F9
Email: support@rathwood.com
Phone: 059 915 6285

Our products and prices

We try to describe and photograph products accurately, but colours on screen can vary, and plants and natural products vary from item to item. All prices are in euro and include VAT. Delivery is shown separately before you pay. If we make a pricing mistake we may cancel the order and refund you in full.

Placing an order

Your order is an offer to buy. It becomes a contract when we confirm it by email. We may decline or cancel an order if an item is out of stock, if we cannot deliver to your address, or if we think the order is fraudulent; if we have already taken payment we will refund it.

Payment

Payment is taken when you place the order, through our payment provider. We never see or store your card details.

Delivery and collection

See our delivery information. Risk of loss or damage passes to you when you or someone you nominate receives the goods.

Changing your mind and faulty goods

See our returns and refunds page.

Faulty or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2022. We will cover the cost of returning faulty goods.

Our liability

We are responsible for loss or damage that is a foreseeable result of us breaking these terms or being negligent. We are not responsible for loss that was not foreseeable, and we do not exclude liability where the law does not allow it, such as for death or personal injury caused by our negligence, or for fraud.

Using this website

The text, photographs, logos and design of this website belong to us or our licensors. You may view and share pages for personal use but may not copy or reuse them commercially without our written permission.

Complaints

If something goes wrong please contact us first and we will do our best to put it right. You can also contact the Competition and Consumer Protection Commission (ccpc.ie) for advice.

Governing law

These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction, though if you live elsewhere in the EU you keep the protection of your own country's consumer laws.

Last updated November 2026.