Returns and refunds

Changing your mind

If you bought online you have 14 days from the day you receive your order to cancel it and return the goods, without giving a reason. To cancel, email or phone us using the details below, and tell us your order number.

Please send the goods back within 14 days of telling us you are cancelling. Return them unused and in their original packaging where possible. The cost of returning the goods is paid by you, unless we agree otherwise, so please choose a tracked service as you are responsible for them until they reach us.

We will refund the price of the goods and the standard delivery charge within 14 days of getting the goods back (or of you showing proof you sent them). Refunds go back to the original payment method.

Things we cannot take back

The right to change your mind does not apply to goods that are made to your specification, to items that can spoil quickly such as live plants and cut flowers, to sealed items that cannot be returned for hygiene reasons once opened, or to gift vouchers that have been used. It also does not affect your right to a remedy if something is faulty.

Faulty or wrong items

If an item arrives damaged, faulty or not as described, contact us as soon as you can with your order number and, if you can, a photo. You are entitled to a repair, replacement or refund, and we will pay the cost of returning it.

Buying in the shop

The online rights above apply to online orders. If you bought in person, your rights if something is faulty are the same, and we are happy to help with exchanges, so please bring your receipt.

Contact for returns

Rathwood Home and Garden World Ltd.
Trading address: Rath, Tullow, Co. Carlow, R93 X3F9
Email: support@rathwood.com
Phone: 059 915 6285