We know we’ve let some customers down, and we’re truly sorry.

In 2025, we experienced significant supply chain disruption which caused delays, uncertainty, and frustration for many of our customers.

Since then, our focus has been on stabilising operations, improving communication, and resolving outstanding cases as quickly as possible.

If you are still waiting on a response, refund, or resolution, please contact us directly and we will work to resolve your case as quickly as possible.