Return Policy

Structural Guarantee

At Rathwood, we offer a fixed structural guarantee for all of our products. The specific details of this guarantee will be clearly stated for each product on our website.

For our Rattan furniture, the structural guarantee covers the frame upon which the rattan is built. However, please note that the rattan itself is not included in this guarantee unless it is delivered in a damaged condition. If you receive the rattan furniture in a damaged state, it is important to notify us within 48 hours of delivery, so that we can address the issue appropriately.

We value your satisfaction and want to ensure that you have a positive experience at Rathwood. If you have any further questions or concerns about our guarantees, please feel free to reach out to our customer service team through furniture@rathwood.com.

IMPORTANT: Please be advised that we highly recommend taking a photo of your orders upon delivery, before opening. Please ensure these photos are complete and include the information located on the box. These photos will be NECESSARY to process a return or replacement if your order contains faulty or damaged goods. We thank you for your cooperation and understanding.

How Do I Return An Item I Have Received But No Longer Require?

We hope you enjoy your order from Rathwood. If, for any reason, you would like to return an item, we are happy to offer you a full refund on your order/item within 14 days of delivery. The item(s) must be in new condition, unused and unassembled, with tags still attached and in original packaging.

To begin the return process, simply send us an email at furniture@rathwood.com or give our Customer Service team a call at 059 915 6285, and tell us the nature of your concern. Please note that we do not provide free returns. We can arrange for the item(s) to be picked up by our courier directly from your address for a fee of €39.

Please note that all products returned must be returned in their original packaging, including the box and plastic protection. 

Once we have received the item back within the timescale advised, we will inspect it to ensure that the item is not damaged, and when we are happy that the product is re-sellable we will issue a full refund to the value of the product. For our policy on returning/replacing damaged or faulty goods, please read the section further below:

Can I Return Goods That Have Been Assembled?

Regrettably, if goods have been assembled then the item cannot be returned to us as it will not be classed as in a resalable condition. All items should be checked for faults before the goods are assembled, if the fault is only noticeable during or after assembly then under these circumstances the item would be classed as returnable.

RW Fuel Delivery Cancellation

Cancellation Of Pallet Delivery

If your pallet is in transit and already on the way to you, this will incur a €29 delivery charge:

• If delivery of pallet is unsuccessful due to restriction to the site, there will also be a €29 charge
• If the incorrect address has been placed on an order and it needs to be re- routed to a significant distance we will have to charge a fee depending on the distance.
• Return of pallets when items are already delivered will incur a €29 charge

If I Require A Replacement Of My Damaged Or Faulty Product, What Should I Do?

Damaged Goods

Our specially trained quality controllers check your furniture to make sure it’s up to our high standards before we despatch it, so damage is rare.

Upon delivery of your goods, you must inspect them for damage, then sign to advise they are in a satisfactory condition. If you believe these goods are damaged in any way then you should refuse the delivery.

If you chose to accept delivery and the product is damaged then based on our terms and conditions you will not be able to return the product and we will not be able to refund your order. 

If the goods are returned to us following refused delivery and upon inspection they are not deemed to be damaged then the product cost will be refunded minus the return delivery charge. 

Faulty Goods 

If you take delivery of a product that comes to you complete but due to manufacturing is deemed faulty then you should advise us within 24 hours of receipt of the goods via email to furniture@rathwood.com with photographs of any fault. When the goods are received back and inspected we will liase with the manufacturer to arrange a refund or replacement.

Who Pays For The Return Costs?

This depends on the reason for the return. If a product is faulty or damaged we will cover the costs of the return and the cost of delivering a replacement. If the product is unwanted or exchanged, then we will not cover the cost of the return and it is up to you to return the product to us in re-saleable condition.

How Long Does The Refund Take To Go Back Into My Account?

We will issue the refund straight away and your account should be credited within ten working days, depending on how you paid. Please not we can only refrund amount to account used to make the purchase