Privacy policy

This policy explains what personal information we collect on this website, why, and what your rights are. We are the data controller.

Rathwood Home and Garden World Ltd.
Trading address: Rath, Tullow, Co. Carlow, R93 X3F9
Email: support@rathwood.com
Phone: 059 915 6285

What we collect and why

Orders. Your name, email, phone number, delivery address and what you bought. We use this to take payment, send and deliver your order, send order emails, deal with returns and meet our tax and accounting duties. Our legal basis is performing our contract with you and our legal obligations.
Messages and enquiries. What you tell us through the contact form, so we can reply. Our legal basis is our legitimate interest in answering you.
Email news and offers. Only if you tick the box to sign up (in the pop-up, the footer or at checkout). Our legal basis is your consent. You can unsubscribe at any time using the link in any email, or by contacting us, and we keep a record of when you agreed or opted out.
Visitor statistics. We count page views to see which pages are useful. We do not use cookies for this. Your IP address and browser are combined with a daily-changing secret into a short code that cannot be traced back to you, and we ignore visitors who send a "Do Not Track" or "Global Privacy Control" signal.

Cookies and similar storage

We do not use advertising or tracking cookies. Your browser stores small pieces of information that make the site work: your basket, and whether you have closed the sign-up pop-up. Staff who sign in to manage the site have a sign-in cookie. Because these are needed for the site to work as you asked, they don't need a consent banner. If we add analytics or advertising tools in future we will ask for your consent first and update this page.

Who we share it with

We only share information with the companies that help us run the shop, and only as much as they need: our website host and database (Vercel and Supabase, with data stored in the EU), our email provider (Resend), our payment provider, and delivery companies. We never sell your information.

How long we keep it

Order and invoice records: 6 years, as required for tax purposes.
Messages: up to 2 years after we last dealt with you.
Email sign-ups: until you unsubscribe, plus a record of your consent.

Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it, or move it to another provider. You can also object to us using it for our legitimate interests and withdraw consent at any time. Contact us using the details above and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Data Protection Commission (dataprotection.ie).

Last updated November 2026.