You may be entitled to a refund.
Answer two quick questions and we'll show you the best route available to you.
Question 1 of 2
How did you pay?
Question 2 of 2
Which bank is your card with?
You may be entitled to a refund through AIB.
You may be able to request a chargeback — that's when your bank reverses the payment and puts the money back on your card. You don't need a solicitor or any special knowledge. Just make one phone call.
How it works — step by step
- Find a quiet moment. The call takes about 5–10 minutes. Have your bank card nearby.
- Call the number below. When someone answers, say you want to raise a chargeback.
- Use the script below. Read it word for word — you don't need to explain anything else.
- Give them your details. They'll ask for the amount you paid and the date. Check your bank statement if you're not sure.
- Wait for confirmation. They'll give you a reference number. Your money is typically back within 5–10 working days.
"Hi, I'd like to raise a chargeback please. The merchant is Rathwood Home and Garden World. They have entered examinership and I have not received a refund. The amount was [€amount] and I paid on [date]. I'd like to request a full refund through the chargeback process."
Also fill in the official claim form
This is separate to the bank call and takes about 2 minutes. It registers you in the official process and makes sure you're covered even if the bank claim takes time.
Fill in the Claim Form →You may be entitled to a refund through the app.
Revolut allows you to dispute a payment directly in the app — no phone call needed. It only takes a few minutes.
How to do it — step by step
Also fill in the official claim form
Takes 2 minutes. It runs alongside your app dispute and keeps you covered.
Fill in the Claim Form →You may be entitled to a refund through PayPal.
PayPal's Buyer Protection policy may cover you when a seller can't fulfil an order. You can open a claim directly in your account — PayPal handles it, not Rathwood.
How to do it — step by step
- Open PayPal. Go to paypal.com on your phone or computer, or open the PayPal app. Log in to your account.
- Find the payment. Go to Activity and scroll to find your Rathwood payment.
- Open a dispute. Tap the payment, then tap "Report a problem" at the bottom of the page.
- Choose your reason. Select "I want a refund" or "I didn't receive my item".
- Submit and wait. PayPal will review your case. They usually resolve it within a few days and will email you with updates.
Paid with a card through PayPal and your claim was declined? You may also be able to claim through your card provider. Check your bank →
Also fill in the official claim form
Takes 2 minutes. It runs alongside your PayPal claim and keeps you covered.
Fill in the Claim Form →Your route is the official claim form.
Bank transfers aren't covered by chargeback rules — but the claim form is your path to a refund.
What to do
- Fill in the form below — it takes about 2 minutes.
- Have your order details and proof of payment ready.
- The examiner (Strata Financial) will contact you about your claim.
