Delivery & FAQ’s

RW FUEL

Our E-Briquettes are sustainably made from excess wood materials collected during the cutting process. They are then compacted into quick to light & easy to use logs.

Kiln-dried wood is wood that has undergone a controlled drying process within thermally insulated chambers to reduce its moisture content. The goal of this drying procedure is to eliminate excess moisture from the wood. The outcome is that kiln-dried firewood offers superior efficiency and cleaner burning, making it a superior choice compared to seasoned wood when used in wood-burning appliances.

Choose a well-ventilated storage area.

  • Use a covered firewood shed or store it under a waterproof tarp or cover to shield it from rain and snow.
  • Keep the firewood away from direct contact with walls to allow air circulation.
  • Rotate the firewood, using older wood first, to maintain freshness and dryness.
  • Keep the storage area clean and well-organized for easy access and maintenance.

Orders & Delivery

At Rathwood, we strive to make delivering your fuel as seamless as possible. You can place an order for your RW Fuel here. We offer two convenient delivery methods tailored to your needs: RW Fleet Delivery and Pallet Delivery.

You can place your order online or contact our friendly customer support team to take your order over the phone.

You have the flexibility to modify your order within the initial 48 hrs. We highly advise reaching out to our friendly customer service team here promptly to facilitate any necessary alterations to your order prior to the fulfillment and delivery process.

We use the Rathwood Fleet for our Hand Trolley Deliveries and the Pallet network to fulfill our pallet deliveries.
Pallet delivery is reserved for all pallet orders or orders sold as a pallet.

For standard pallet orders, we provide a reliable Nationwide Pallet Delivery service.

Our delivery timeframe for your order will arrive within 3 - 5 working days after it's placed.

Your order is a kerbside delivery which means it will be delivered to the kerbside of your specified address.

This may depend on the type of delivery you have chosen. Our third-party courier uses various vehicles, including vans, or 18-tonne trucks. We also make use of our own RW Fleet delivery vans.

Our Products are delivered using a hand pallet truck.

Please note that pallet delivery cannot navigate unlevelled driveways, uneven ground or gravel areas. Pallets can not be moved more than 3 meters from the drop-off point.

  • Road Access: Is your site tight or narrow?
  • Pallet Disposal: Can you dispose of the pallet appropriately?
  • Product Movement: Do you have the support needed to move the product from the pallet to your desired location?

Our RW Fleet drivers offer a Hand Trolley Delivery service, bringing your fuel directly to sheds or garages. This service requires clear access with no gravel or chipping, level ground, and a suitable drop-off location.

NOTE: Hand Trolley Delivery may not be available in remote areas. Feel free to contact us for more information.

Returns, Refunds & Cancellations

At RW Fuel Delivery, your satisfaction is our priority. If you have any questions or concerns, please don't hesitate to contact us.

This is no problem at all, if you are not around to take and check your delivery, please send us an email at furniture@rathwood.com but please note we may not always be able to cancel this immediately.

It is important to notify us within 48 hours of delivery so that we can arrange this collection as soon as possible. Please feel free to reach out to our customer service team through furniture@rathwood.com and attach a photograph of the item you would like to return. There is a collection charge of €29 for all pallet delivery.