Deliveries

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*** RATHWOOD OFFERS NATIONWIDE DELIVERY ON ALL ITEMS***

We can deliver to anywhere in Ireland and Northern Ireland. Our aim is to get you your furniture as quickly and safely as possible. Therefore, we primarily use our own Rathwood Fleet and couriers who are efficient and are sure to handle your furniture with the utmost care. Depending on your location, a third-party delivery company may be used and the lead times might be increased slightly.

Delivery Methods:

We offer 2 methods of carriage which are dependent on the type of items ordered. The costs and the lead times for each delivery option are outlined below:

1. Parcel Delivery – Standard Size €10.99 / Large Size €16.85
For our smaller items, we offer parcel deliveries, you can see the costs for these at the checkout stage of your order. Once the item is in stock, this takes 3-7 working days. We also work with An Post and UPS to provide this service. This is flat packed delivery only and light assembly may be required for some items. 

2. RW Fleet Delivery – Standard Size €39 / Large Size €59 / Extra Large Size €79
Our general lead time on all items is 3-7 working days, once the item is in stock. If you require furniture urgently or within a certain time frame, please do not hesitate to contact us on 059 9156285. Depending on your location, a third-party delivery company may be used and the lead times might be increased slightly.

If for some reason we are unable to deliver within our general lead time of 3-5 working days, we shall contact you directly to advise. We make every effort to deliver goods within the timescale given to you (supplied in your customer portal link sent via email at the time of purchase), however, delays beyond our control can sometimes occur. 

** Please note, due to Brexit, UK lead times may be extended. 

Due to the current Covid-19 guidelines, we cannot offer an assembly service at the moment. Our couriers will offer a contactless delivery service and will not enter your home where it can be avoided.

 

Before Placing your Order:

Step 1 – Check Measurements

You can check the dimensions of each product in the ‘About this Product’ section of the product. Please do not hesitate to contact us for any additional information you may need.

Step 2 – Check the Location and the Path to the Location

Using the online measurements, check will the selected product fit in your desired location? Will you have to move any existing items etc. Will the boxed item fit through side gates etc?

Ensure the location is accessible for our delivery drivers on the day of delivery. It is solely the responsibility of the customer to transport the goods over or through any obstacles. *Please note delivery drivers cannot enter homes due to Covid-19.

Prior to Delivery:

Our couriers will be in contact via email and text message to advise you of a date and time for delivery of your items. It will inform you of a 2-hour window as to when delivery will occur the following day. You will receive this confirmation at least 24 hours prior to your delivery slot and will be asked to accept this slot to ensure there is someone there to accept the delivery.

If the time slot is not suitable, our couriers will do their utmost to accommodate your needs and work around your availability, but this may extend the lead time for your delivery. Please call us on 059 9156285 if you cannot accept the delivery slot that was given to you or leave on a note on your delivery notification with your delivery requests. The RW Fleet follows specific routes and we may not be in your area on certain days of the week. Therefore, delivery requests for specific dates are on a request only basis and cannot always be fulfilled. 

We will store your goods for up to 14 days from when the item is in stock provided this is specifically requested and agreed to by our team and full payment is made at the point of sale. Unfortunately, we cannot hold goods for any longer than this.

 

On your Delivery Date:

Our delivery service operates Monday to Friday (excluding Bank holidays) between the hours of 9 am to 6 pm only.

Please note that a delivery cannot be cancelled on the day of delivery as our deliveries are prepared the evening before a scheduled delivery.

If our driver cannot contact you on the number provided by you or fails to gain access to your delivery address on the day then your delivery will be rescheduled for the next available day.

Please note, we do not offer a cardboard removal service. It is the responsibility of the customer to dispose of the packaging that your items are delivered in.

Due to the current Covid-19 guidelines, we cannot offer an assembly service at the moment. Our couriers will offer a contactless delivery service and will not enter your home where it can be avoided.

If you require any further information on any of the above, one of our customer service representatives will be more than happy to help. You can call us on 059 9156285 or email us at furniture@rathwood.com

Returns Policy

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How Do I Return An Item I Have Received But No Longer Require?

If you have ordered and received an item that you no longer require, you can send it back to us.

Just call our Customer Service team on 00353599156285. You then have 2 weeks (14 days) to ensure that the item is received by us, after this time period we will not be able to issue you with a refund. If the products are faulty we are accepting of returns up to a minimum of 30 days for faulty/damaged goods.

Once we have received the item back within the timescale advised, we will inspect it to ensure that the item is not damaged and when we are happy that the product is re-sellable we will issue a full refund to the value of the product.

Please note that all products returned must be returned in their original packaging. We do not arrange collections for unwanted items; however, we do issue full product refunds for items returned to us by customers based upon the guidelines listed above.

Change of mind returns incur a €39 collection fee. 

 

Can I Return Goods That Have Been Assembled?

Regrettably, if goods have been assembled then the item cannot be returned to us as it will not be classed as in a resalable condition. All items should be checked for faults before the goods are assembled, if the fault is only noticeable during or after assembly then under these circumstances the item would be classed as returnable.

 

If I Require A Replacement Of My Damaged Or Faulty Product, What Should I Do?

 - Damaged Goods

Our specially trained quality controllers check your furniture to make sure it’s up to our high standards before we despatch it, so damage is rare.

Upon delivery of your goods, you must inspect them for damage, then sign to advise they are in a satisfactory condition. If you believe these goods are damaged in any way then you should refuse the delivery.

If you chose to accept delivery and the product is damaged then based on our terms and conditions you will not be able to return the product and we will not be able to refund against your order. If the fault is only noticeable during or after assembly then under these circumstances the item would be classed as returnable.

If the goods are returned to us following refused delivery and upon inspection they are not deemed to be damaged then the product cost will be refunded minus the return delivery charge. 

 - Faulty Goods 

If you take delivery of a product that comes to you complete but due to manufacturing is deemed faulty then you should advise us within 24 hours of receipt of the goods via email to furniture@rathwood.com with photographs of any fault. When the goods are received back and inspected we will liase with the manufacturer to arrange a refund or replacement.

 

Who Pays For The Return Costs?

This depends on the reason for the return. If a product is faulty or damaged we will cover the costs of the return and the cost of delivering a replacement. If the product is unwanted or exchanged, then we will not cover the cost of the return and it is up to you to return the product to us in re-saleable condition.

 

Which Address Should I Use When Returning An Item?

The address for returns is shown on the Returns Form and can also be found in the Contact Us page of the website.

1. Only cash or credit card payments accepted. 2. Payment in full required at the time of purchase (no deposit or holding). 3. Delivery service available for €39 nationwide, this price is non-negotiable. 4. Assembly service not available for warehouse sale lines. 5. No returns on sale stock items. 6. Rathwood is not liable for any damages to sale stock items once they have left the premises. 7. All items bought as seen - no warranty on sale items. 8. Cushions cannot be bought separately at a later date.